Why should I buy on the Internet?
Shopping at WatchesAndBeyond saves you time and money. In minutes, you can look at a wide selection of fine jewelry, ask questions and complete your purchase without leaving your computer.

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Who’s behind WatchesAndBeyond.com?
WatchesAndBeyond.com was created with over a decade of experience in the Watch & Jewelry business, to offer you an innovative way to shop for the fine Watches & Jewelry you are looking for, from the convenience of your home or office, over the Internet, at affordable prices. Being a strictly Internet business, we are able to eliminate much of the cost associated with a Retail Jewelry store, and pass along the savings to our customers.

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What kind of guarantee do you offer?
An unconditional 15-day money-back guarantee. If, at any time during that period, you are not completely satisfied, return your purchase for a full refund excluding the original shipping expenses, or exchange! NO QUESTIONS ASKED!

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How do I cancel my Order?
If you'd like to cancel or change your WatchesAndBeyond order for any reason, please e-mail us at cancel@WatchesAndBeyond.com and make sure to include your Watchesandbeyond order number or call 845-641-9150, as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.

If your order cannot be canceled, and after you receive it, you are unhappy with it, simply return it to WatchesAndBeyond, according to our 15 day money back return policy.

WatchesAndBeyond reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

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What is your return policy?
WatchesAndBeyond.com will gladly exchange or refund any unworn and undamaged item with all original packaging materials. All returns must be returned to WatchesAndBeyond within 15 days of receipt of the original purchase. Please click here for more information on our Return Policy.

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How often does your inventory change?
Certain classic watches never go out of style. Gold & Diamond watches represent timeless beauty. You will always find them on display. At the same time, we are always on the look out for the latest and hottest designs. We offer them to you as soon as they become available.

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How often does your inventory go on Sale?
On top of our already discounted prices of 50-70% off the suggested retail price. We are constantly offering “Weekly Specials”. Please visit us often, so you don’t miss out on our great promotional deals. You can also add any item of interest to you to your “Wish List”, and we will email you whenever we are offering this item at a special price. Please click here to read more on how our “Wish List” function works.

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I have a smaller/larger then usual wrist. Do you resize your watches?
Yes. Most of our watches can be resized. All we need from you is your “exact” wrist size and we will size the watch accordingly. During checkout, you will have the opportunity to enter any Comments or Special Instructions for your order.

There is no charge for shortening a watch. If the watch needs to be lengthened, the cost will depend on the type of band and by how much it needs to be lengthened. You will be receiving and email with the alteration charges before we do it.

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I like the face of one watch and the band of another. Can you Mix-N-Match?
Yes. We can Mix-N-Match most of our Geneve and Condor watches. Please email us for order and pricing information.

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How does WatchesAndBeyond’s Wish List and Gift Calendar Reminder Service work?
First, browse our site at your leisure. When you find any item that interests you, simply click on the "Add to My Wish List" button below the pictures of the item. After your Wish List is complete, click on any of the links to view your wish list (there is one on the left side of the home page).

In the Wish List section, you can enter you email address and a list of dates when you would like us to send you an email reminding you of your wish list.

This way, when you see something you would like to consider buying, for a Birthday or Holiday Gift for a friend or loved one, you can just add it to your wish list, and we will send you an email reminder, when that special date comes around.

If you like, you can also make your Wish List public, and enter a list of emails and dates to notify people of your wish list.

A hotlink in the email takes you directly to WatchesAndBeyond’s site, where you can see your Wish List items, make the purchase or browse our web site some more before your final decision. If you need advice, you can always Ask The Guru and receive answers by email, or call WatchesAndBeyond at 845-641-9150.

In addition, if any of the items on your wish list go on sale, we will also send you an email to let you know, you can get the item you wish at a reduced price.

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Is my transaction is secure?
Your security and safe shopping environment is our primary concern. When you make a credit card purchase at www.WatchesAndBeyond.com, we use the most advanced privacy programs to assure your data is protected. WatchesAndBeyond is registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. Our servers use a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information guarding it from interception and misuse.

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How do I know you received my order?
After you click Confirm Order, you should receive a confirmation number. If you do not get a confirmation number, you should see a message at the top of the order form indicating why the order could not be processed. Correct the problem and click Confirm Order again to send the revised information. If you still have problems, please contact us directly so that we can help you complete the order. You will also be receiving an Order Confirmation email. Please contact us if you did not receive the Order confirmation email.

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What is WatchesAndBeyond’s privacy policy?
At WatchesAndBeyond.com, we are committed to protecting your privacy. Personal customer information is confidential and will not be disclosed to any third parties. We do not sell, trade, or rent your personal information to others. The only use of the information we collect about you is to process your order and to provide a more personalized shopping experience. WatchesAndBeyond.com does not sell mailing lists and will not disclose your name, e-mail address, or any other information about you to any third parties.

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What forms of payment do you accept?
We accept VISA, Mastercatd, Discover & American Express credit cards. Payment can also be made via Money Orders, Checks or Wire Transfers. However they must be payable in US dollars and Checks must also be drawn on a US bank.

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Can I have an appraisal for Insurance purposes?
Yes! For items over $1,200.00, upon your request, we will sent you an appraisal at no additional cost. For item of $1,200.00 or less, the cost of an appraisal is $20.00.

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What is your shipping Policy?
All orders for items that are in stock are usually shipped within 2 business days of collection of payment. In the event an item is out of stock the customer will be notified via e-mail as to the estimated time of delivery. No charges will be made to credit cards and no checks will be deposited unless the customer agrees to the delay and the item is in stock and ready to be shipped. We guarantee that items will be shipped within 2 business days of collection of payment.

Once an order has been shipped, an e-mail will be sent to the customer containing the shipment information (Carrier, and tracking #, if any). All packages will usually be shipped via UPS. However, in some cases we might use other carriers like FedEx or US Mail. All packages require an adult signature and delivery cannot be made to P.O. Boxes.

Following are the Shipping, Handling & Insurance charges:

• Ground - $10.00
• 2nd day - $15.00
• Next Day - $25.00

All items are always insured for full value until delivery to your location.

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Can you ship overseas?
WatchesAndBeyond will ship your package almost anywhere in the world through Fedex. Rates and times vary according to the country of destination, and you will be responsible for any customs or duties imposed. Please note that WatchesAndBeyond reserves the right to refuse international shipping as per our discretion. In the likelihood that we are unable to ship to your country, we will notify you immediately.).

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